2008 Woodie Awards
Financial aid and business offices score poorly on customer service skills, staff council says
By Ryan Johnston
Issue date: 4/11/08 Section: News
Originally published: 4/10/08 at 5:16 PM CSTLast update: 4/10/08 at 6:14 PM CST
The business and financial aid offices need help with their customer service skills, according to a district services survey conducted by Staff Council.
The survey was conducted last fall semester open to all members of faculty and staff to provide their input.
A total of 174 surveys were completed by faculty and staff to determine the strengths and weaknesses of the services offered at this college.
"This was to show that we can all do a better job with what we are doing," Gil Castillo, Staff Council president and associate director of student life, said.
Some of the comments received about the bursar's office from the survey were that they needed to be more helpful with students and staff.
It also was stated that employees need to keep an eye on the line and make sure there are more windows open to help students and staff if needed.
Some responses about customer service for the financial aid office were that they are receptive to help the faculty and staff quickly and efficiently, but not students.
The survey also stated that employees need a better overall attitude and understanding of how to communicate their information in a way that can be understood by students.
However, the services provided at the copy center; facilities and maintenance office; and the department of public safety and campus police rated higher in satisfaction.
Even though the campus DPS and police services got a 48.5 percent approval rating, there were comments that stated they need a higher presence on the campus.
"I hope the supervisors take this survey as a positive and not a negative," Castillo said. "They should take this survey as this is how people perceive us, and do a better job. We can all better ourselves, including me."
Castillo said he would like this survey to be an annual event, so the college can keep updated on what needs to be improved.
For more information on the survey, call Castillo at 785-6127.
The survey was conducted last fall semester open to all members of faculty and staff to provide their input.
A total of 174 surveys were completed by faculty and staff to determine the strengths and weaknesses of the services offered at this college.
"This was to show that we can all do a better job with what we are doing," Gil Castillo, Staff Council president and associate director of student life, said.
Some of the comments received about the bursar's office from the survey were that they needed to be more helpful with students and staff.
It also was stated that employees need to keep an eye on the line and make sure there are more windows open to help students and staff if needed.
Some responses about customer service for the financial aid office were that they are receptive to help the faculty and staff quickly and efficiently, but not students.
The survey also stated that employees need a better overall attitude and understanding of how to communicate their information in a way that can be understood by students.
However, the services provided at the copy center; facilities and maintenance office; and the department of public safety and campus police rated higher in satisfaction.
Even though the campus DPS and police services got a 48.5 percent approval rating, there were comments that stated they need a higher presence on the campus.
"I hope the supervisors take this survey as a positive and not a negative," Castillo said. "They should take this survey as this is how people perceive us, and do a better job. We can all better ourselves, including me."
Castillo said he would like this survey to be an annual event, so the college can keep updated on what needs to be improved.
For more information on the survey, call Castillo at 785-6127.
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